Service & Support

When your
bar goes down,
we show up.

Book service, calibration, repair and preventive maintenance for espresso machines, grinders and brewing equipment. Trained technicians across India. Same-day to 48-hour response, every time.

Raise a Service Ticket Browse Services
500+
Machines
Under Service
48hr
Max Response
Same-Day in Home Cities
12+
Cities
Pan-India Coverage
2021
Serving Cafés
Since
Emergency Machine down? Bar offline? Call us now. +91 988 661 4747
What We Service

From a quick calibration
to a full overhaul.

Book the exact service you need. Our technicians service every major espresso and grinder brand in India, including La Marzocco, Brewlyn, Budan and others.

Espresso Machine

Preventive Maintenance

Full service: descaling, gasket inspection, group head cleaning, pressure check, water filter replacement. Recommended every 3 months.

Starting at ₹3,500
Book Now →
Most Booked
Grinder

Grinder Calibration & Burr Service

Burr inspection, replacement if worn, recalibration for new beans, alignment check, motor service. The most overlooked service in most cafés.

Starting at ₹2,500
Book Now →
Diagnostic

Emergency Repair

Machine not powering on? No steam? Leaking water? Pump issues? Same-day diagnostic and emergency repair in Bengaluru and Mysuru.

Diagnostic from ₹1,500
Book Now →
Water Quality

Water Test & Filtration

TDS, pH and hardness testing for your bar's water supply. Filter replacement, RO system check, and recommendations for your machine's longevity.

Starting at ₹1,800
Book Now →
Installation

New Machine Installation

Site visit, plumbing, electrical setup, water filtration, and full machine commissioning. Includes barista handover training and 30-day support.

Starting at ₹8,500
Book Now →
Parts & Spares

Spare Parts Replacement

Gaskets, screens, burrs, pumps, solenoids, pressure gauges, temperature probes. Genuine parts for La Marzocco, Brewlyn, Budan and most major brands.

Quoted on Request
Get Quote →
How It Works

From request to repair,
in four steps.

We have streamlined service so your bar gets back online with as little friction as possible. From ticket to technician in 48 hours, every time.

01
2 minutes
Raise a Ticket

Submit a ticket at takumibrew.com/ticket. Pick the right category, tell us your machine, location, and what's happening.

02
Within 48 hours
Confirmation

Our service team picks up your ticket, confirms scope, and schedules a technician. Same-day in Bengaluru and Mysuru.

03
On-site visit
Diagnose & Service

Technician arrives on schedule, runs full diagnostic, performs service, replaces parts if needed, and tests the machine live.

04
Post-service
Report & Warranty

Receive detailed service report on email. 30-day workmanship warranty on all service work. Stay on our preventive schedule.

Raise a Service Ticket

Tell us what's
going on.

Submit your request through our ticketing system. You will receive a ticket number, a status link, and direct updates from the service team. Our promise: response within 48 hours, same-day in Bengaluru and Mysuru.

All major brands serviced
Same-day in Bengaluru & Mysuru
48-hour response everywhere else
Free diagnostic with any service
30-day workmanship warranty
Track your ticket end-to-end
Prefer to talk?
+91 988 661 4747
service@takumibrew.com

Submit a Support Ticket

Our ticketing system covers every request type, from sales to service to spare parts. Pick the right category and our team takes it from there.

01 Sales Enquiry
02 Order Support
03 Technical Support
04 Service Request
05 Warranty & Claims
06 Spare Parts
07 Installation & Setup
08 Training / Academy
09 Café Consulting
10 Experience Center
11 Account Support
12 Partnerships
Raise a Ticket Now

You will receive a ticket ID immediately. Track status, reply, and get updates by email.

Pan-India Coverage

We service
where you serve.

Same-day response in our home cities. Maximum 48-hour response across India, even in the farthest cities through our service partner network. We confirm timeline upfront when you raise a ticket.

Same-Day Bengaluru
Same-Day Mysuru
24 hours Chennai
24 hours Hyderabad
48 hours Mumbai
48 hours Pune
48 hours Delhi NCR
48 hours Kolkata
48 hours Goa
48 hours Kochi
48 hours Indore
48 hours All Other Cities
Common Questions

Service FAQ

Do you service machines you didn't sell?
Yes. We service every major espresso and grinder brand in India: La Marzocco, Brewlyn, Budan, Sanremo, Modbar, Kees van der Westen and more. We carry genuine spare parts for most brands and can source what we don't stock.
How quickly can you get to me in an emergency?
In Bengaluru and Mysuru, we aim for same-day response on emergencies if you raise a ticket before 2 PM. In every other city across India, our maximum SLA is 48 hours through our service partner network. Raise a ticket at takumibrew.com/ticket and select urgency as Emergency, or call +91 988 661 4747 for the fastest possible response.
Do you offer Annual Maintenance Contracts?
Yes. Our AMC covers 4 quarterly preventive maintenance visits, priority emergency response, and discounted spare parts. AMC pricing depends on your machine and grinder setup. Raise a ticket under Service Request and mention AMC, and we will send a custom quote within 48 hours.
What does a typical preventive maintenance include?
Full descaling, group head gasket inspection and replacement, shower screen cleaning, steam wand check, pressure calibration, water filter status check, electrical safety check and test extraction. Service report emailed within 24 hours of the visit.
Can I get my grinder serviced separately?
Yes. Grinder service is our most-booked standalone service. Includes burr inspection, replacement if worn (most burrs last 400 to 600kg of coffee), motor service, alignment check, and recalibration for your current beans. Often the single biggest quality improvement we can make in a café.
Do you provide a warranty on service work?
Yes. 30-day workmanship warranty on all service work. If the same issue recurs within 30 days due to our work, we return free of charge. Spare parts carry separate manufacturer warranty per brand.
I'm not sure what's wrong, just that something's off.
Raise a Service Request ticket and describe what you're noticing in plain language. Our technician will run a full diagnostic on-site (₹1,500 in most cities), tell you what's wrong, and quote the actual repair scope before doing any work. Diagnostic fee is waived if you proceed with the service.
Takumi Brewing Lab · Service Team

One bar offline
is one too many.

Your café's machine is the heart of your business. We treat it that way. Raise a ticket now, or save our number for when you need it.

Raise a Ticket WhatsApp Us +91 988 661 4747